It governs the introduction of tradespeople to the Client by Doma Cleaning as per the terms stated herein.

By accepting these Terms and Conditions you are giving us permission to record your details and make use of them in order to deliver the services agreed.

Agreement Overview

This Agreement establishes a relationship between the Client and Doma Cleaning, specifically referring to your local Doma Cleaning office. It governs the introduction of tradespeople to the Client by Doma Cleaning as per the terms stated herein.

Your agreed-upon requirements and fees, as well as payment terms with our tradespeople, will be discussed and finalised with our representative. Payments to Doma Cleaning will be made directly by you, the Client, on the day of service or as arranged with the tradesperson through online payment as instructed in our process in domacleaning.com.

Changes to this Agreement can only be made with the mutual consent of both the Client and Doma Cleaning. We reserve the right to amend these terms and will notify the Client at least 30 days before any changes take effect.

Should any part of these Terms and Conditions be deemed void or unenforceable, the remaining provisions of this agreement will continue in effect, with the invalid clause being removed.

Definitions

"Doma Cleaning" refers to the licensed office you are interacting with, authorised to operate in your service area.

The "Client" is the individual or household members at the address specified on page 1 of this Agreement.

"Retainer" is the fee paid by the Client to Doma Cleaning for introducing a tradesperson and covering additional services like replacement for sickness or holidays, recruitment, and insurance when possible.

Our Service

Upon payment of the monthly retainer, the Client gains access to Doma Cleaning's vetted database of tradespeople. Our vetting process includes personal meetings, identity verification, and appropriate background checks, including DBS checks where necessary.

While we strive to ensure competence in the tradespeople we introduce, Doma Cleaning is not liable for any shortcomings or perceived failures in our vetting process.

Our cleaners (upon request may bring their cleaning products but this does not guarantee that heavy equipment such as vacuums or mops/buckets will be included in our (cleaners products extra). Dome Cleaning is under no obligation to service a client or job (for any particular amount of time) regardless of how long Doma Cleaning has been offering their service unless a specific written contract is entered in. Doma Cleaning will however attempt to accommodate for occasions that require the cleaner to come in while the client finds a replacement.

Payment

The Client agrees to pay the agreed amount to Doma Cleaning by online payment, if online payment is not possible for a valid reason: standing order, direct debit, or cheque (if agreed upon). Payment is due two working days after the clean has taken place in all cases unless prior clear agreement is made.

No refunds will be given for advance payments upon cancellation. Payment responsibility to the Doma cleaning lies solely with the Client.

Insurance

Tradespeople are covered by Doma Cleaning's insurance policy for public liability depending on different circumstances. Clients are expected to be capable of making informed decisions and are responsible for their actions and warning cleaners of any fragile or valuables.

By signing this Agreement, the Client confirms their mental competence and responsibility for their actions.

Doma Cleaning's insurance liability is contingent upon the Client's timely payments. Clients may request a copy of our insurance policy for detailed coverage information.

Liability Exclusion

Doma Cleaning cannot assure specific service types or quality. We will not be liable for uncompleted work or for failing to fulfil this Agreement due to the Client's breach of obligations. We may terminate the Agreement if unable to rectify a breach.

Doma Cleaning's liability is limited to the insurance cover scope and will not cover losses incurred due to a tradesperson's contractual failures.

Cancellation Policy

Doma Cleaning is not obliged to cover any costs for late cancellations made from either party. We may offer discounts or some compensation for the next organised clean however, Doma Cleaning has the right to cancel last minute for reasonable emergencies such as family , hospital visits and situations that are out of their control.

To ensure a smooth operation and fair compensation for our cleaning staff, we've implemented a 24-hour cancellation policy. Any adjustments or cancellations must be notified within this timeframe; otherwise, a 50% cancellation fee will apply. We appreciate your understanding and cooperation.

Contact us at: [email protected] or one of our agents for any changes.